betjili's Privacy Policy

betjili is a trusted online gaming and sports betting platform for users in Bangladesh. We believe that each member's personal information is their own property, and ensuring its protection is our fundamental responsibility.

This privacy policy explains what information is collected when you use the betjili website and related services, how that information is processed, and in what circumstances it may be shared with third parties. betjili's Terms and Conditions complement this privacy policy, and reading both documents together will give you a complete understanding of the terms of service.

This policy may be updated from time to time. Members will be notified by email or through the site if there are significant changes. Continued use of the site after changes are made will be considered acceptance of the updated policy.

2.1 Registration and Identity Verification Information

Providing certain basic information is required when creating an account on betjili. This includes:

• Full name (as per National ID card or passport)
• Date of birth (for age verification — those under 21 years of age may not use the service)
• Mobile number and email address
• Residential address
• Preferred username and password

2.2 Identity Verification Documents

To complete account verification and keep financial transactions secure, betjili may collect copies of the following documents:

• Scanned copy of National ID (NID) or passport
• Bank statement or mobile banking documents
• Proof of residence (if required)

2.3 Financial Transaction Information

Transaction details are recorded during deposits and withdrawals — such as payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, time, and reference number. Full card or account numbers are never stored on our servers.

2.4 Device and Browsing Information

Some technical information is collected automatically when you use the site:

• IP address and device type
• Browser version and operating system
• Time of site access and list of pages viewed
• Referral URL (which site you came from)
• Cookie and session data

betjili uses collected information only for specific and legitimate purposes. The general reasons information is used are:

3.1 Account Management

Personal information is used to create memberships, verify identity, and ensure account security. Information is also needed for tasks such as sending OTPs, password recovery, and confirming account logins.

3.2 Processing Financial Transactions

Transaction information is essential for accepting deposits, processing withdrawals, and maintaining bonus records. This information is also used to apply promotions such as a 100% welcome bonus of up to ৳10,000 or any other promotional offer.

3.3 Improving Customer Service

A member's information may be needed when providing assistance through betjili's 24/7 live chat and email support, so that issues can be resolved quickly. Support call records are used to improve service quality.

3.4 Fraud Prevention and Security

betjili operates automated monitoring systems to prevent unauthorized access, account hacking, or financial fraud. Members are notified if suspicious activity is detected.

3.5 Legal Compliance

Information may be retained and provided to authorities in response to lawful requests, in accordance with applicable laws and regulations.

betjili never sells your personal information to third parties for marketing purposes. However, information may be shared in certain specific circumstances:

4.1 Payment Service Providers

Relevant financial information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay, and with banks, to process transactions. These providers operate under their own privacy policies.

4.2 Technology and Security Partners

Trusted technology partners involved in operating the site's technical infrastructure may have limited access to information. They operate solely under betjili's instructions and may not use the information for their own purposes.

4.3 Legal Requirements

Providing information in response to a court order or a lawful request from a government authority is a legal obligation. In such cases, only the minimum necessary information is provided.

4.4 Responsible Gaming Organizations

If a member requests self-exclusion or limit-setting under responsible gaming guidelines, relevant information may be processed to fulfill that request.

The betjili site uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: These help remember preferences such as language choice and site layout.
• Analytics cookies: These are used to understand which sections of the site members spend the most time on.

5.2 Cookie Control

Cookies can be disabled or deleted from most browsers. However, disabling essential cookies may cause certain services, including login, to stop working properly.

betjili has adopted several technical and administrative measures to keep members' information secure:

• SSL Encryption: All communication on the site is encrypted using SSL (Secure Socket Layer) technology, so third parties cannot read the data.
• Password Hashing: Members' passwords are not stored directly; industry-standard hashing algorithms are used.
• Access Controls: Only authorized staff can access specific information, and all access is logged and recorded.
• Regular Security Reviews: Regular internal and external security audits are conducted to identify potential vulnerabilities.
• Two-Step Verification: OTP-based two-step verification is available to add an extra layer of protection to your account.

However, no method on the internet is 100% impenetrable. Members are therefore advised to use strong passwords, avoid logging in on public Wi-Fi, and immediately contact betjili support if any suspicious activity is noticed on their account.

betjili does not retain personal information beyond what is necessary. The retention periods generally followed are:

• Active accounts: All information necessary to provide the service is retained while the account remains active.
• Closed accounts: After an account is closed, financial transaction and identity verification information is retained for a set period as required by law, after which it is securely deleted.
• Backup data: Removing information from system backups may take additional time, but that data is not actively used.

betjili respects each member's rights over their personal information. Members can exercise the following rights through the support team:

8.1 Right to Access Information

If you want to know what information betjili holds about you, submit a written request. A summary of applicable information will be provided after verification.

8.2 Right to Correct Inaccurate Information

If any information in your account is incorrect or incomplete, you can request a correction. Contact support if there is an error in your name, address, or contact details.

8.3 Request to Delete Information

You may request to close your account and have your personal information deleted, though some information may need to be retained until legal obligations are fulfilled.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. Messages related to account management and security will always be sent.

betjili's services are for individuals aged 21 and above only. We do not knowingly collect any information from those under 21.

Date of birth is verified at registration. If it is later found that an account holder did not meet the age requirement, that account will be closed immediately and the collected information will be deleted. If a guardian believes their child has registered on betjili, please contact support immediately.

The betjili platform may sometimes reference third-party services, such as payment gateways or game providers. These third parties operate under their own privacy policies, and betjili is not responsible for those policies.

Game studios such as Evolution, Pragmatic Play Live, and JILI may process certain technical information to operate their games. betjili maintains data protection agreements with them in this regard.

betjili's servers and data processing infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, it will be handled in accordance with this privacy policy and applicable international data protection standards. Information is not transferred to a country unless adequate protection measures are in place there.

betjili may update this privacy policy as needed. Members will be notified by email or site notification in the case of significant changes. The "Last Updated" date at the top of the policy will always be kept current.

If you have any questions or concerns about the privacy policy, please contact the betjili support team. Assistance is available 24 hours a day in both Bengali and English. Detailed support information can be found in the FAQ section of the site.